Telecommunications Infrastructure

Lucent MOSAIX 3000 PREDICTIVE DIALING SYSTEM:

(2) Avaya MOSAIX 3000 predictive dialers allow for 120 TSR seats capable of dialing thousands of calls daily

• Industry leader in inbound/outbound dialing systems with the largest number of current system installations

OCTEL OVERTURE 200SX VOICE PROCESSING PLATFORM

(VOICE MAIL):

Automated attendant, audiotex, tree structures with the touch-tone and IVRU applications

• Voice Mail System for greeting recordings
• Example: Reduces call abandonment and enhances customer service during call-waiting
• Analyzes multiple factors determining best route for call
  -Agent availability
  -Length of time in queue
  -Agent skills set
  -Number of calls in queue
  -Time of day
  -Dynamic queue Outbound Switching

MITEL PBX SX 2000 WITH ACD 2

• 1 DS3 with capacity of 28T-1 lines each
• 14 T-1 lines to the PSTN (336 trunks)
• 8 T-1 lines internally between the dialer and the PBX
• A total of 528 trunks
• Telephone instrument capacity presently 350 agents (With capacity to expand up to 756)
• Pilots, groups or agents overflow (skill-based) call routing
• Transparent Off-site Expansion
  Example: Disaster recovery or sudden increase in volume
• Redundant Service Providers for Intra-Island, Domestic & International Calls (Sprint, TLD, Centennial and PRTC)

Telephone Software

• TASKE Report Generators and Call Accounting Software
• Serenade Software for OCTEL

STANCIL VOICE LOGGER:
WYGANT VOICE LOGGER:

• Any multimedia PC running Windows 2000/XP over an existing LAN can be utilized to remotely access any conversation and replay via a Windows compatible sound card.
• Permits users to research and sort by date, time, duration, and dialed digits and by agent name.
• In-house and third party verification capabilities
• Any multimedia PC running Windows NT, or Windows 95/98 over an existing LAN can be utilized to remotely access any conversation and replay via a Windows compatible sound card.

COMPUTER & NETWORK SYSTEM CAPABILITIES

Inbound/Outbound Computers

• Pentium 4 with 256/512 megs of memory

Local Area Networks

• 5 Pentium Servers / Windows 2000 - 260 users
• Disk Raid 0, 1, 5 with Total Storage of 1 TB
• LoaderXpress Data backup system with total backup capacity of 700 GB

Special Software

• SQL Server 2000 (Client Database Management System)
• Zip Plus 4, Zip Master, Postal Soft and Mail Manager 2100 (Address Correction)
• GUIDE scripting
• Web Page Hosting

Storage Capabilities

• Optical
• Syquest
• Zip
• DVD Rom
• CD Writing (Audio and Data)
• 3490 Cartridges
• FTP Server