Direct ResponSource Inc., a division of Casiano Communications, is the pioneer in offering bilingual telemarketing and fulfillment services in Puerto Rico. Since it was established seventeen years ago in 1986, Direct ResponSource, has been the telemarketing call center pioneer in the bilingual (English/Spanish) market, offering services in Puerto Rico, the Caribbean, the mainland United States, and Central & South America with a total of 350 telesales positions.  In addition, it is Puerto Rico's most experienced and technologically advanced Multi-Media Contact Center. Millions of dollars have been invested in highly specialized, inbound and outbound telephony, computer equipment and software to ensure that our clients receive the quality service that they expect from Fulfillment Centers in the United States.  Direct ResponSource's experience and expertise in such key areas as leadership, technology, facilities, bilingual personnel, quality assurance, recruitment, and training are its' key success factors.

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